24/7 Local Service Desk and NOC

RS3 Solutions' Network Operating Centre is based locally in Australia and staffed by local team members. 

It is a centralised location where our customers' telecommunications and/or networks systems are monitored and managed 24-7. 

Our Centre is the first line of defense against network disruptions and failures.

Here IT teams can continuously monitor the performance and health of a network for any and all customers, businesses and operations we support. 

Some of our services include:

• full visibility monitoring into networks, so we can detect anomalies and either take steps to prevent problems or quickly resolve issues as they emerge.
• overseeing infrastructure and equipment (from wiring to servers), wireless systems, databases, firewalls, various related network devices (including IoT devices and smart phones), telecommunications, dashboards and reporting.
• 24/7 monitoring of customer support calls and help desk ticketing system.